Western Water and IWN partner to deliver better services to customers

Western Water and The Intelligent Water Networks (IWN) are taking a leading role in advocating for technologies that deliver more efficient and responsive services to customers.

In a rapidly growing service region, Western Water are investing in IWN lead innovative solutions to work practices that save time and money and deliver social and environmental benefits.

Projects include partnering with engineers from La Trobe University to trial the ‘Sewer Access Point Penetration Review Robot’ project, technology that measures corrosion in sewer access points, and trialling the ‘AquaPea’, new technology that can efficiently plug leaks at customer properties. Both projects were undertaken in collaboration with the Intelligent Water Networks (IWN).

Field Services and Network Operations Manager, Dean Barnett, who has been at the forefront of innovation for Western Water, said the solutions made good business sense.

“By innovating, we find better ways of doing business that benefit both us and our customers. Our service region is growing fast—we estimate that 50 new families are moving into our service region each week, many of them into new developments, which is an incredible number.

 “This means we need to be ready for growth, to ensure we can plan for and respond to any issues in our network,” he said.

 “We will continue to work with the IWN on industry-wide projects while developing our own solutions to improve services to our customers,” Dean concluded.